ClaudiuH
Disappointing experience with the Mercedes-Benz dealer I bought a Mercedes-Benz GLC Coupé, built in 2020, plug-in hybrid petrol, from this dealer in Germany and unfortunately the experience was disappointing. Although the sales consultant, Rimon, initially seemed mostly professional, there were some serious problems that made me regret my decision. A central issue, which he consistently avoided, was the real electric range of the vehicle. I asked him several times directly how far the car can drive electrically, but only received vague answers like "That depends on the driving style". Never a concrete indication. After the purchase, I noticed that the advertised range of about 47 km decreases dramatically in winter. At only -4°C (so not extremely cold) the electric range was only 15 km! If I had known this important information beforehand, I would definitely not have decided on this car. Even more disappointing was the communication after the purchase. My emails were often ignored or answered after a long time. In some cases, I didn't get an answer. When I reached him by phone, he just said, "I have nothing to say about it." A completely unprofessional attitude. When I addressed the problem of short range, he only said that "in winter the battery is less charged". Why was this not explained to me before the purchase? For a plug-in hybrid buyer, this is crucial information. I later had the battery checked by an authorized workshop – it still had 96% of its original capacity. But that doesn't change the fact that the range in everyday life is extremely low. When I tried to tell him my concerns in a polite email, he didn't answer at all. After a week, I called, and he just said he didn't know what to answer. After further attempts, I received the answer that I should "turn on my lawyer" if I was dissatisfied. Is this really the customer service you would expect from a Mercedes-Benz employee? I am deeply disappointed with both the car and the behavior of the sales consultant.
